Designing an Interconnected Ecosystem for Global Laboratory Operations

Enterprise Product Design

2019 -2025

Senior UX Designer

Laboratory teams relied on disconnected applications to complete closely related work. Chemical ordering, inventory tracking, sample planning, and formulation management each existed in separate systems with inconsistent experiences and limited visibility across teams. As the product suite expanded, the goal shifted from improving individual applications to creating a connected ecosystem that supported scientists, planners, logistics teams, and laboratory personnel throughout the product lifecycle. The challenge was balancing modern UX with the realities of highly specialized scientific workflows while designing solutions that could evolve over multiple product releases.

My Role Senior UX Designer Core Responsibilities * UX Strategy * Product Design * Wireframing * Interactive Prototyping * User Research * Usability Testing * Cross-functional Collaboration * Design Reviews * Stakeholder Presentations * Design-to-Development Handoff Core Competencies * Rapid prototyping and iterative design * Data-informed decision making * Enterprise workflow design * User research and validation * Technical understanding of development processes * Collaboration across global product teams * Knowledge sharing within UX organizations Domain Expertise Throughout these initiatives, I developed deep knowledge in: * Sampling-to-Lab workflows * Chemical Ordering * Sample Logistics * Inventory Management * Laboratory Formulation Processes

Each initiative began with understanding how work moved across laboratory teams rather than focusing on isolated interfaces. Through workshops, stakeholder interviews, workflow mapping, and collaboration with subject matter experts, I identified opportunities to reduce friction between teams while maintaining the flexibility required for specialized scientific work. A recurring theme across projects was the need to improve communication, visibility, and consistency without disrupting established operational processes.

While each product solved a different problem, several common themes emerged: * Users needed visibility across interconnected workflows, not just within individual tools. * Legacy systems created unnecessary context switching and duplicated effort. * Scientists, planners, logistics teams, and fulfillment specialists each viewed the same information through different lenses. * Success depended on simplifying complex workflows while preserving the accuracy required in laboratory environments. These insights shaped a design approach focused on connected experiences rather than isolated features.

Across the product ecosystem, I led UX efforts from discovery through implementation. Global Chemical Ordering Objective Replace multiple legacy ordering systems with a unified global platform integrated with SAP. Highlights * Simplified communication between requestors and fulfillment teams. * Improved visibility into year-over-year and seasonal chemical demand. * Created a streamlined ordering experience supporting approximately 200+ global users. Inventory Management Objective Enable local laboratory sites to manage and track chemical inventory within a dedicated application. Highlights * Designed workflows that were intuitive for end users while remaining straightforward for engineering implementation. * Produced detailed interaction designs that supported an efficient design-to-development handoff. * Continued refining the experience following the initial MVP release. Sampling Planning Objective Simplify sampling plan creation for Regulated Science teams. Highlights * Reduced complexity within the planning process. * Expanded adoption by onboarding approximately 30 additional users. * Delivered the initial MVP while establishing a foundation for future growth. Laboratory Workflow Management Objective Create an integrated experience for Formulation Technology teams to create, organize, and manage laboratory chemistries. Highlights * Partnered closely with specialized laboratory designers. * Worked toward a consistent experience across multiple laboratory workflows. * Continued research and iterative design as the product evolved.

These initiatives required close collaboration across global, cross-functional teams. I regularly partnered with: * Product Managers * Software Engineers * UX Designers * Researchers * Laboratory Scientists * Sample Logistics Teams * Formulation Technology Teams * Business Stakeholders Beyond project work, I actively contributed to the UX organization by presenting work, sharing design knowledge, and collaborating with designers across product areas to improve consistency throughout the ecosystem.

Across these initiatives, the design work contributed to measurable improvements in usability, collaboration, and operational efficiency. Unified Global Ordering Successfully consolidated legacy chemical ordering platforms into a single SAP-connected experience supporting 200+ users worldwide. Improved Operational Visibility Enabled Sample Logistics teams to better forecast year-over-year and seasonal chemical demand. Increased Adoption Expanded the Sampling Planning application to support approximately 30 additional users beyond its original audience. Scalable Enterprise Design Created reusable interaction patterns that supported multiple laboratory applications while simplifying future product development. Efficient Delivery Produced implementation-ready designs that enabled smoother collaboration between design and engineering teams, reducing ambiguity during development.

These projects shifted my perspective from designing individual features to designing interconnected systems. Working across chemical ordering, inventory management, sampling, and laboratory workflows reinforced the importance of understanding how information, people, and processes connect across an organization. It also strengthened my ability to build domain expertise in highly technical environments, facilitate collaboration across global teams, and create scalable enterprise experiences that balance user needs with operational complexity. Today, I approach product design with a systems mindset—looking beyond individual screens to create cohesive experiences that support people throughout an entire workflow rather than a single task.